Selected request
R-1842 - Nora Diaz
Subscription renewal disputed after agent escalation.
$184.20
Exception eligibility
Inside exception window
Approval readiness
Missing required evidence
Missing item
Receipt photo
Evidence
Review inputs
- OK
Renewal date confirmed in purchase history.
- OK
Support note captures the customer's refund reason.
- !
Receipt photo is missing before manager approval.
Context
Refund exception policy
Inside exception window. Manager approval is allowed when evidence is complete; unclear duplicate-charge cases go to policy review.
Decision path
Choose the next step
Handoff
Support agent
Manager approval requires complete evidence, and the receipt photo has not been provided.