Support operations

Refund escalation review

Review the evidence, choose the next path, and send a clear handoff.

3 cases in queue

Selected request · R-1842

Nora Diaz

Pro annual

$184.20

Subscription renewal disputed after agent escalation.

Action needed: receipt photo is missing before approval.

Evidence checklist

  • Renewal date confirmed in purchase history.
  • Support note captures the customer’s refund reason.
  • Missing: Receipt photo required before manager approval.

Policy context

Inside exception window. Manager approval is allowed when evidence is complete. Unclear duplicate-charge cases go to policy review.