Selected case · R-1842
Nora Diaz
Subscription renewal disputed after agent escalation.
Case details
refund_casePlanPro annual
Refund amount$184.20
Case IDR-1842
Request
Subscription renewal disputed after agent escalation.
Evidence review
1 missing- Renewal date confirmed in purchase history.
- Support note captures the customer's refund reason.
- Receipt photo is missing
Required before manager approval.
Applicable policy
Inside exception window. Manager approval is allowed when evidence is complete; unclear duplicate-charge cases go to policy review.
Implementation diagnostics
Expanded- Resource ID
- refund_case/R-1842
- API endpoint
- 200 OK · /v1/refunds/R-1842
- Prompt template
- refund-triage@v3.4
- Tool call
- partial · verify_evidence
schema.evidence.receipt_photo: required property is missing