Selected request
R-1842 - Nora Diaz
Subscription renewal disputed after agent escalation.
$184.20
Customer
Nora Diaz
Plan
Pro annual
Refund amount
$184.20
Case ID
R-1842
Evidence
Review inputs
- OK
Renewal date confirmed in purchase history.
- OK
Support note captures the customer's refund reason.
- !
Receipt photo is missing before manager approval.
Context
Applicable refund policy
Inside exception window. Manager approval is allowed when evidence is complete; unclear duplicate-charge cases go to policy review.
Decision path
Choose the next action
Handoff
Support agent
The case is inside the exception window, but the required receipt photo is missing.