Support refund triage

Refund escalation review

Evidence incomplete

Selected request

R-1842 - Nora Diaz

Subscription renewal disputed after agent escalation.

$184.20

Customer

Nora Diaz

Plan

Pro annual

Refund amount

$184.20

Request

Subscription renewal disputed after agent escalation.

Evidence

Review inputs

  • OK

    Renewal date confirmed in purchase history.

  • OK

    Support note captures the customer's refund reason.

  • !

    Receipt photo is missing before manager approval.

Context

Policy context

Inside exception window. Manager approval is allowed when evidence is complete; unclear duplicate-charge cases go to policy review.

Decision path

Choose the next refund path

Handoff

Support agent

Receipt photo is missing. Ask the customer to attach proof before approval.