Refund Review Workspace

Status: Evidence incomplete

Plan: Pro annualReview state: Evidence incomplete

Case R-1842

Customer: Nora Diaz | Amount: $184.20

Request: Subscription renewal disputed after agent escalation.

Evidence

  • Renewal date confirmed in purchase history.
  • Support note captures the customer's refund reason.
  • Receipt photo is missing before manager approval.

Policy Context: Exception window

Inside exception window. Manager approval is allowed when evidence is complete; unclear duplicate-charge cases go to policy review.

Choose next action

Handoff

Reason: Receipt photo is missing. Ask the customer to attach proof before approval.