Refund Escalation Review: R-1842
Customer: Nora Diaz | Amount: $184.20
Request Summary
Subscription renewal disputed after agent escalation.
Current Status: Evidence incomplete
Refund Details
Plan: Pro annual
Requested Amount: $184.20
Evidence Review
- Renewal date confirmed in purchase history.
- Support note captures the customer's refund reason.
- Receipt photo is missing before manager approval.
Policy Context: Inside exception window. Manager approval is allowed when evidence is complete; unclear duplicate-charge cases go to policy review.