Selected request
R-1842 - Nora Diaz
Subscription renewal disputed after agent escalation.
$184.20
Customer
Nora Diaz
Amount
$184.20
Case Status
Evidence incomplete
Evidence
Review inputs
- OK
Renewal date confirmed in purchase history.
- OK
Support note captures the customer's refund reason.
- !
Receipt photo is missing before manager approval.
Context
Inside Exception Window Policy
Manager approval is allowed when evidence is complete; unclear duplicate-charge cases go to policy review.
Decision path
Requesting Missing Evidence
Handoff
Support Agent
Evidence incomplete for Manager Approval.