Refund escalation

Refund Review Workspace

Evidence incomplete

Selected request

R-1842 - Nora Diaz

Subscription renewal disputed after agent escalation.

$184.20
Plan Pro annual
Review state Evidence incomplete

Evidence

Review inputs

  • OK Renewal date confirmed in purchase history.
  • OK Support note captures the customer's refund reason.
  • ! Receipt photo is missing before manager approval.

Context

Exception window

Inside exception window. Manager approval is allowed when evidence is complete; unclear duplicate-charge cases go to policy review.

Decision path

Choose next action

Handoff

Support agent

Receipt photo is missing. Ask the customer to attach proof before approval.