Selected request
R-1842 - Nora Diaz
Subscription renewal disputed after agent escalation.
$184.20
Plan
Pro annual
Review state
Evidence incomplete
Evidence
Review inputs
- OK
Renewal date confirmed in purchase history.
- OK
Support note captures the customer's refund reason.
- !
Receipt photo is missing before manager approval.
Context
Exception window
Inside exception window. Manager approval is allowed when evidence is complete; unclear duplicate-charge cases go to policy review.
Decision path
Choose next action
Handoff
Support agent
Receipt photo is missing. Ask the customer to attach proof before approval.