Selected request
V-2187 - Mallory Chen
Kitchen freezer repair needs dispatch before the service window closes.
SLA 4h
Recommended technician
Reyes
Route
18 minutes from site
Parts readiness
Fan motor available at west depot
Site access
Gate code missing
Evidence
Review inputs
- OK
Technician Reyes is 18 minutes from the site and certified for the freezer unit.
- OK
Replacement fan motor is available at the west depot.
- !
Customer gate code is missing before dispatch.
Context
Same-day dispatch policy
Same-day SLA visits can be assigned when parts and site access are confirmed; missing access details return to dispatch support.
Decision path
Choose the next action
Handoff
Dispatch support
Site access must be confirmed before this repair visit can be assigned.