Selected request
V-2187 - Mallory Chen
Kitchen freezer repair needs dispatch before the service window closes.
SLA 4h
Recommended technician
Reyes ยท 18 minutes away
Qualification
Certified for the freezer unit
Parts readiness
Fan motor available at west depot
Site access
Gate code missing
Timing constraint
4-hour SLA window
Evidence
Review inputs
- OK
Technician Reyes is 18 minutes from the site and certified for the freezer unit.
- OK
Replacement fan motor is available at the west depot.
- !
Customer gate code is missing before dispatch.
Context
Dispatch policy
Same-day SLA visits can be assigned when parts and site access are confirmed; missing access details return to dispatch support.
Decision path
Choose dispatch path
Handoff
Dispatch support
Gate code is missing before the qualified technician can be assigned.