Field service dispatch

Same-day repair visits

3 visits need review

Selected request

V-2187 - Mallory Chen

Kitchen freezer repair needs dispatch before the service window closes.

SLA 4h

Recommended technician

Reyes

Travel time

18 minutes

Qualification

Certified for the freezer unit

Parts readiness

Replacement fan motor available at west depot

Site access

Gate code missing

Timing constraint

Dispatch before the service window closes

Evidence

Review inputs

  • OK

    Technician Reyes is 18 minutes from the site and certified for the freezer unit.

  • OK

    Replacement fan motor is available at the west depot.

  • !

    Customer gate code is missing before dispatch.

Context

Same-day dispatch policy

Same-day SLA visits can be assigned when parts and site access are confirmed; missing access details return to dispatch support.

Decision path

Dispatch decision

Handoff

Dispatch support

The nearest qualified technician and required part are available, but the customer gate code is missing.