Selected request
V-2187 - Mallory Chen
Kitchen freezer repair needs dispatch before the service window closes.
SLA 4h
Technician
Reyes
Route
18 minutes from site
Qualification
Certified for the freezer unit
Parts readiness
Replacement fan motor available at the west depot
Site access
Gate code missing
Evidence
Review inputs
- OK
Technician Reyes is 18 minutes from the site and certified for the freezer unit.
- OK
Replacement fan motor is available at the west depot.
- !
Customer gate code is missing before dispatch.
Context
Dispatch policy
Same-day SLA visits can be assigned when parts and site access are confirmed; missing access details return to dispatch support.
Decision path
Choose the dispatch path
Handoff
Dispatch support
The gate code is missing before the qualified technician can be assigned.