Repair visit dispatch review

Same-day repair visits before dispatch

3 visits waiting1 SLA risk

Selected visit

V-2187 Mallory Chen

SLA 4h

Kitchen freezer repair needs dispatch before the service window closes.

Plan
Priority repair
Current state
Needs gate code
Best technician
Reyes, 18 minutes from site
Repair item
Kitchen freezer fan motor

Readiness checklist

Route, parts, access, and SLA

  • Route and certification

    Reyes is 18 minutes from the site and certified for the freezer unit.

  • Parts readiness

    Replacement fan motor is available at the west depot.

  • Site access

    Customer gate code is missing before dispatch.

  • SLA risk

    Resolve access now so Reyes can still be assigned within the service window.

Dispatch policy

Same-day assignment rule

Same-day SLA visits can be assigned when parts and site access are confirmed. Missing access details return to dispatch support before technician assignment.

Decision path

Recommended next action

Request the gate code, then assign Reyes after site access is confirmed.

Dispatch handoff

Send to dispatch support

Next ownerDispatch support
Timing constraintBefore the SLA window narrows
Technician to holdReyes

Request the gate code, then assign Reyes within the SLA window.

Reason: Gate code is missing before the qualified technician can be assigned.