Selected request
V-2187 - Mallory Chen
Kitchen freezer repair needs dispatch before the service window closes.
SLA 4h
Technician
Reyes, 18 minutes from site
Parts readiness
Replacement fan motor available at west depot
Site access
Gate code missing
SLA risk
4-hour priority window active
Evidence
Review inputs
- OK
Technician Reyes is 18 minutes from the site and certified for the freezer unit.
- OK
Replacement fan motor is available at the west depot.
- !
Customer gate code is missing before dispatch.
Context
Dispatch rule
Same-day SLA visits can be assigned when parts and site access are confirmed; missing access details return to dispatch support.
Decision path
Dispatch decision
Handoff
Dispatch support
Technician and part are ready, but the missing gate code blocks assignment under the same-day SLA rule.