Same-day repair visits

Repair visit dispatch review

V-2187 needs site access before assignment

Selected request

V-2187 - Mallory Chen

Kitchen freezer repair needs dispatch before the service window closes.

SLA 4h

Technician

Reyes is qualified for the freezer unit and 18 minutes from the site.

Parts readiness

Replacement fan motor is available at the west depot.

Site access

Customer gate code is missing before dispatch.

SLA risk

Dispatch can proceed within the 4-hour window after access is confirmed.

Evidence

Review inputs

  • OK

    Technician Reyes is 18 minutes from the site and certified for the freezer unit.

  • OK

    Replacement fan motor is available at the west depot.

  • !

    Customer gate code is missing before dispatch.

Context

Dispatch policy

Same-day SLA visits can be assigned when parts and site access are confirmed; missing access details return to dispatch support.

Decision path

Decision path

Handoff

Dispatch support

Gate code is missing before the qualified technician can be assigned.