Repair Dispatch Review

Parts check needed

Repair visits

V-2187: Mallory Chen | SLA 4h

State: Needs gate code

V-2188: Owen Patel | Tomorrow

State: Parts shortage

V-2189: Rae Wilson | SLA 2h

State: Route conflict

Selected Case Detail

Customer: Mallory Chen

Plan: Priority repair

SLA: SLA 4h

Status: Parts check needed

Service window:

SLA 4h

Parts readiness:

Fan motor available

Evidence:

  • Technician Reyes is 18 minutes from the site and certified for the freezer unit.
  • Replacement fan motor is available at the west depot.
  • Customer gate code is missing before dispatch.

Dispatch rule

Same-day SLA visits can be assigned when parts and site access are confirmed; missing access details return to dispatch support.

Choose dispatch path

Dispatch handoff

Owner: Dispatch support

Reason: Gate code is missing before assignment can be completed.

Queue Summary

Total pending visits: 3