Review Repair Visit V-2187

Customer: Mallory Chen

Plan: Priority repair | Requested SLA: SLA 4h

Parts check needed

Parts Readiness

Status: Available.

Evidence: Replacement fan motor is available at the west depot.

Route Feasibility

Status: Optimized.

Evidence: Technician Reyes is 18 minutes from the site and certified for the freezer unit.

SLA Risk

Status: High Risk.

Concern: Customer gate code is missing before dispatch, risking same-day SLA compliance.

Visit Summary

Request: Kitchen freezer repair needs dispatch before the service window closes.

Policy Note: Same-day SLA visits can be assigned when parts and site access are confirmed; missing access details return to dispatch support.