Field Service Dispatch Review

Review Repair Visit V-2187 (Mallory Chen)

Parts check needed / Decision Pending

Selected request

V-2187 - Mallory Chen

Kitchen freezer repair needs dispatch before the service window closes.

SLA 4h

SLA Commitment

4 hours remaining

Technician Proximity

18 minutes away

Evidence

Review inputs

  • OK

    Technician Reyes is 18 minutes from the site and certified for the freezer unit.

  • OK

    Replacement fan motor is available at the west depot.

  • !

    Customer gate code is missing before dispatch.

Context

Same-Day Dispatch Policy

Same-day SLA visits can be assigned when parts and site access are confirmed; missing access details return to dispatch support.

Decision path

Review: Assign Technician Reyes pending gate code confirmation.

Handoff

Technician Reyes

Visit V-2187 requires gate code before assignment.