Selected request
V-2187 - Mallory Chen
Kitchen freezer repair needs dispatch before the service window closes.
SLA 4h
Service window
SLA 4h
Parts readiness
Fan motor available
Evidence
Review inputs
- OK
Technician Reyes is 18 minutes from the site and certified for the freezer unit.
- OK
Replacement fan motor is available at the west depot.
- !
Customer gate code is missing before dispatch.
Context
Dispatch rule
Same-day SLA visits can be assigned when parts and site access are confirmed; missing access details return to dispatch support.
Decision path
Choose dispatch path
Handoff
Dispatch support
Gate code is missing before assignment can be completed.