Dispatch review

Repair Dispatch Review

Access detail needed

Selected request

V-2187 - Mallory Chen

Kitchen freezer repair needs dispatch before the service window closes.

SLA 4h
Service window SLA 4h
Parts readiness Fan motor available

Evidence

Review inputs

  • OK Technician Reyes is 18 minutes from the site and certified for the freezer unit.
  • OK Replacement fan motor is available at the west depot.
  • ! Customer gate code is missing before dispatch.

Context

Dispatch rule

Same-day SLA visits can be assigned when parts and site access are confirmed; missing access details return to dispatch support.

Decision path

Choose dispatch path

Handoff

Dispatch support

Gate code is missing before assignment can be completed.