Selected request
AC-903 - Northstar Labs
Renewal risk review before the account planning meeting.
$84K ARR
Usage trend
Down 28% over the last two reporting periods
Champion change
Primary champion left last month
Evidence gap
Procurement timeline is missing
Evidence
Review inputs
- OK
Usage dropped 28 percent over the last two reporting periods.
- OK
Primary champion left the account last month.
- !
Procurement timeline is missing before escalation.
Context
Renewal policy
Executive escalation is appropriate when sponsor risk and renewal timing are clear; missing procurement dates should be resolved before committing a save plan.
Decision path
Choose the next path
Handoff
Customer success manager
Champion changed and usage dropped, but procurement timing is missing