Selected request
AC-903 - Northstar Labs
Renewal risk review before the account planning meeting.
$84K ARR
Usage trend
Down 28% over the last two reporting periods
Champion change
Primary champion left last month
Procurement timeline
Missing
Current decision
Wait for stronger evidence
Evidence
Review inputs
- OK
Usage dropped 28 percent over the last two reporting periods.
- OK
Primary champion left the account last month.
- !
Procurement timeline is missing before escalation.
Context
Escalation and save-plan guidance
Executive escalation is appropriate when sponsor risk and renewal timing are clear; missing procurement dates should be resolved before committing a save plan.
Decision path
Choose the next step
Handoff
Customer success manager
Renewal timing is unclear, and the usage decline needs context after the champion change.