Renewal accounts
- AC-903 (Northstar Labs - $84K ARR) [Champion change]
- AC-904 (Bright Arc - $42K ARR) [Usage drop]
- AC-905 (Harbor Grid - $120K ARR) [Procurement risk]
Renewal Risk Review
Status: Champion change
Plan: Enterprise annual
Renewal Value: $84K ARR
Evidence
- Usage dropped 28 percent over the last two reporting periods.
- Primary champion left the account last month.
- Procurement timeline is missing before escalation.
Escalation Rule
Executive escalation is appropriate when sponsor risk and renewal timing are clear; missing procurement dates should be resolved before committing a save plan.
Choose renewal path
Actions
Renewal Handoff
Owner: Customer success manager. Reason: Champion changed and usage dropped, but procurement timing is missing.