Refund operations
Refund Review Workspace
Review the selected refund request and prepare the next handoff.
Daily triage
Refund escalation queue
- 1 Review selected case
- 2 Check evidence
- 3 Choose refund path
- 4 Prepare handoff
Customer refund escalation
R-1842: Nora Diaz
- Request
- $184.20 refund
- Reason
- Subscription renewal disputed after agent escalation.
Evidence checklist
- Purchase history confirms the renewal date.
- Support agent note explains the customer request.
- Receipt photo is still needed before final approval.
Policy review context
Renewal is inside the exception window. Manager approval is allowed when evidence is complete; unclear duplicate-charge cases go to policy review.