Refund operations
Refund Review Workspace
Review the selected refund request and prepare the next handoff.
Admin record
refund_case database table
| database table field | value | JSON schema |
|---|---|---|
| refund_case.id | R-1842 | valid |
| refund_case.customer_id | cus_1842 | valid |
| refund_case.prompt_version | refund_triage_v12 | warning |
| refund_case.tool_call_result | policy_check.pending | missing receipt field |
Prompt template
refund_triage_v12 runs before the CRUD save action.
Tool call result
policy_check.pending requires another tool call before the update can be saved.